As mentioned in the introduction to this Documentation section, the documentation solution may be:
- A reference book written to the organization’s standards
- A tutorial, new training and presentation materials or on-screen documents
- On-screen help for computer systems
- Web pages for Internet or Intranet solutions or
- A compact disk for off-line browsing.
Often, business managers and software suppliers are providing viewable and printable documentation in the form of Adobe Acrobat Portable Document Format (PDF) files on Compact Disk. They are also (obliged, almost) to provide help on-line, as embedded help, HTML Help or Internet help. Often the material is printed as a published user guide as well. The content of all these forms of documentation may be almost identical and there are many organizations seeking a way of producing everything from a single source.
This single-sourcing has been 'the Holy Grail' for many a documentation specialist too and has often proved an elusive goal. CHL is proud of the fact that it has now achieved the goal on a number of projects for clients in France and the Far East. Admittedly, to achieve it requires a formal discipline and an ability to create and maintain standards, as well as understanding the 'tools of the trade', but it is an eminently demonstrable, teachable and transferable skill set.
From 2004 - 2006 CHL has provided single source documentation for Thomson NETg (see testimonial - Thomson) PlusPack and KnowledgeBank using Word, Acrobat and XDK. The same skills were used in 2006 for documents for the Irish Telecom company project.
See the three examples of CHL’s single source work in this section: