You can download Stephen’s CV from the Download section. You can also download images from Internet / Intranet / Wiki sites he has developed: 2010_SH_Internet.zip.

Summary

Stephen is a consultant and documentation specialist with a consistent record of achievement in communicating between technical and business people to produce documentation and training courses on time and on budget. He is adept at developing and / or using documentation standards for complex financial and technology organizations and training staff in using the latest software tools. Commercially aware, he has established and run CHL since 1989 producing clear, concise and accurate proposals, reports, business plans, help systems and web sites for a wide range of international clients.

Recent Professional Activity

This section provides highlights of Stephen’s recent professional activity. For a chronological list of recent projects spanning documentation, consultancy and training see Projects.

Advice, Documentation & Training

• Microsoft SharePoint 2010 Wiki and Content Management System for the documentation of the business processes and computer systems used for nearly €7bn of air route charges. Development of major structured documents for the SharePoint Library, together with content, unit and ownership criteria for selection.
• Information Developer for two very technical writing projects: Service Orientated Architecture (SOA) and Intellectual Property Management. Used the proprietary SAP GUI and Knowledge Warehouse with the EPIC XML editor in a Citrix environment. Writing to conform to the cascade of company documentation standards: general, enhancement packages and individual document types.
• Called in as interim Communications Manager for European Air Traffic Control organization. Worked with major outsourcer and learned new web content and document management software and created documentation standards/templates and innovative solutions. Produced major reports and business plans on time as well as regular newsletters and service delivery documentation and videos.
• Developed and presented a customized Technical Writing training course for a Telecommunications company. Developed online training version of course of IT Operations & Security Compliance course.
• IT Operations & Security Compliance Documentation (COBIT, ITIL, SOX, CLERP) – 3 month development & training project for 180 delegates of a 400 strong IT organization in an Irish Telecommunications company. Provided tutorials on ITIL process and procedure document development.
• Sarbanes-Oxley questionnaires, preparation, testing and remediation advice. Sarbanes-Oxley (SOX) documentation for hardware vendor’s accounting and IT issues in Paris and London.
• Project managed SOX testing project in four countries for a major ITIL-based American chemical company.
• SOX Consultancy and documentation for an electronic top-up services company in the UK. Delivered documentation standard, key controls, interviews and draft and final versions of Narratives for internal and external auditors.
• Designed and built Intranet / Internet systems / web sites, Internet Help and Acrobat files, context-sensitive, on-screen help technical reference documents, procedures and training materials for corporate clients including ERP, banking and finance, and broadcasting.
• Designed standards and templates for Internet, documents, complex forms and presentations.
• Designed, developed and maintained the web site for the host broadcast company for the 2002 FIFA World CupTM and researched and wrote technical press material for download.
• Editorial support for construction project proposals of £85m+ and wrote business development proposals in recruitment, IT and telecoms, EFQM quality documentation, Drug Safety materials.
• Managed and wrote software and applications documentation, company brochures, newsletters, direct mail and press release items and established in-company standards for organizations and consultancies.
• Defined Internet / Intranet maintenance procedures and designed and built single-source support systems (UK, France & Korea). Trained fellow consultants on the methodology.
• Developed and presented basic and advanced workshops for a Sybase client relational database and its related Help systems for the senior managers of a private Bank.
• Used psychology background to provide IT, marketing and human resources consultancy; to develop and provide psychometric testing services.
• Developed IT organization development strategy for a major Life Assurance company
• Completed market research projects on outsourcing of applications support, networking, business process reengineering and bulk laser printing for Input, the IT industry market research company
• Lectured on a variety of subjects including documentation development, marketing and sales, presentation skills, outplacement, interpersonal skills (transactional analysis), and PC software.

Technology

• Continuous research to ensure up to date with current technology to perform on projects including ISO, ITIL, EFQM, Plone, MediaWiki, WordPress, SharePoint, Sarbanes-Oxley, IFRS.
• Trials and purchased software for documentation, processes image and help / web development.
• Knowledge and experience of hardware and software development lifecycles with a good conceptual understanding of enterprise architecture, Internet technologies and Microsoft technologies.

Business Management

• Founded CHL in 1989 in London & Paris (CHL is a network of consultants working in computing, marketing, human resources and finance). Established CHL as a documentation developer, trainer and vendor.
• Project Management and development of all client projects.
• BIS Training Marketing & Sales Management in 1976 managed a team of 18 (£5m+ by 1989).
• Managed teams of staff developing company literature and press material and psychometric tests.

Software Skills

Previous Employment

BIS Applied Systems Limited 1976-1989
International Marketing Services Manager / Training Sales Manager / Computer Aptitude and Personality Test Services Manager. Included structured analysis, design and programming Programmes/Projects, database, communications lecturing, business planning and managing translations.

The National Computing Centre Limited 1974-1976
Regional Salesman Target-based sales selling software, information services, education and standards

International Computers Limited 1972-1976
Technical / Copy Writer Writing software manuals and marketing and sales materials

University of Reading 1969-1972
BSc Psychology Degree

International Business Machines Limited 1969
Operations Support

Royal Air Force 1966-1969
Pilot and Navigator

Education & Professional Qualifications

Member of ISTC (Institute of Scientific and Technical Communicators) since 1993
Manager of CHL Network of independent, senior consultants
Numerous technology and soft skills courses for hardware, software, communication and management
B.Sc. (Hons) Psychology, University of Reading (1969-1972)

Languages:

• English (mother tongue) – expert written and spoken
• French – competent in business and socially
• Dutch / German / Greek – limited understanding

Personal

Status: Single, Excellent health, Clean Driving Licence
Interests: Travel, current affairs, swimming, music, reading.

For a chronological list of recent projects spanning documentation, consultancy and training see Projects.

© 2010 Chelverton House Limited