2009-2010

EUROCONTROL

Microsoft SharePoint Wiki and Content Management System for the documentation of the business processes and computer systems used for nearly €7bn of air route charges. 400+ page site conversion from own Word 2007 source in under 3 weeks.

2009

Jack in the Box

Writing standard text in Information Mapping format for a French, database-driven proposal generation system being used for an American journal subscription company.

2008-2009

SAP

Information Developer for two very technical writing projects: Service Orientated Architecture (SOA) and Intellectual Property Management. Used the proprietary SAP GUI, editors and Knowledge Warehouse with the EPIC XML editor in a Citrix environment. Writing to conform to the cascade of company documentation standards: general, enhancement packages and individual document types.

2007-2008

EUROCONTROL

Communications Manager for MIS / Finance Directorate: all forms of communication including Portal and email announcements for the outsource consortium, web site maintenance and design (TeamSite), document management (Hummingbird/Open Text) Directorate Newsletters (InDesign, PhotoShop), business plans & management reports (Word, Acrobat, Visio), presentations, production of videos for MIS presentations and software training (Camtasia, VideoStudio). Reviews of Service Delivery documentation. French/English interviews and translations.

2006

eircom

Developed and presented a customized Technical Writing training course. Developed online training version of IT Operations & Security Compliance. Documentation course incorporating video and voice over using Microsoft Producer.

2006

Thomson NETg

System Administrator and User Guides for a system for training online (PlusPack v4 & KnowledgeBank).

2005

ICO Polymers

Stephen managed a SOX testing project in four countries for a major American chemical company. SOX 404 IT Controls testing by two CHL IT Auditors in France including IT Management, Change Control, Operations and Security testing. Then testing in the UK and the Netherlands and finally Italy. Project Summary Report.

2005

e-pay Ltd

e-pay provides the collection and distribution of electronic top-up services to mobile telephone operators. Provided house style, Key Controls, reviews of policies and continuity plans, interviewing and the collection of information. Produced first and second drafts of SOX descriptive documents or Narratives. Provided support through:

• Visio and Excel for complex diagrams and forms and provision of Word support.
• Reviews, discussions & development of IT procedures, project and change management and the relevant documentation.
• Conversion of existing company reference documents and development of interactive templates for forms.

2005

Lazulinil

Built www.lazulinil.com web site in English and French on an Egyptian ISP.

2004 - 2005

Jefferson Wells / Black Box

Documentation and translation of accounting questionnaires, initial interviews, narratives, testing and the provision in French of corporate advice from the US consultancy for the http://www.chelverton.com/html/sox_projects.html project.

2004 & 2005

Planning Technologists Ltd, London clients

Conversion and update of http://www.project-planning.org/ using XDK Professional 2004. Provision of software from CHL web store and PC technical support for London clients; Information Mapping for public body Intranet.

2004 & 2005

Lodge in the forest & Chelsea Dental Cosmetics

Built www.Lodgeintheforest.co.uk, www.forestwalkingweekends.co.uk and http://www.chelseadentalcosmetics.co.uk/ websites (NetObjects Fusion).

2004 - 2005

Thomson NETg

Documentation study, System Administrator and User Guides for an Enterprise web-based Learning Management System (PlusPack v3).

2004

Searchspace Ltd

Operations Guide, Windows and Web Client User Guides in English and French for Société Générale (Framemaker).

2004

Lloyds TSB & TDM

Support Projects for Lloyds Group Policy and London Underground Communications. Systems Maintenance using HDK, Word and XDK.

2003

Vodafone Ltd

Structure, design and editing of an 8M Euro proposal for a mobile private network (MVPN) and circuit switched session control (CSSC).

2003

ISDD Ltd

Design and development of Concepts Guide, Reference Manual and User Guide for new search system based on Bayesian Statistics (using Word, Acrobat and XDK).

2003

Roche Products Ltd

Conversion of documentation for Regulatory Drug Safety database into single source document for print and Intranet. Developed complex templates with built-in Help (Word, Acrobat and HDK).

2001 –2002

HBS

Design and development of web site, presentations and printed press material for the host broadcaster of the 2002 FIFA World CupTM. Installation and maintenance procedures, single-source support systems. Managed CD production including animations, videos, sport, travel and cultural information. Trained writers in development and maintenance of the materials (France & Korea: MS Office, HDK).

2001

Atos Origine

Help documentation for online banking and portfolio management system for administrators; Installation Guide for technical Support staff in Paris and Lille. Interviews in French, product in English. (France: Word, Acrobat and HTML).

2001

Controlware GmbH

Conversion of technical communications hardware documents to HTML with Java Table of Contents (Word, HDK).

2001

AXA France

Lecturing and support on project planning & control in French (France).

2001

Alcatel

On-line documentation for mobile telephone network monitoring and back up systems (France: Arbortext and Interleaf).

2001

Spring.com

US$15M proposal for ASP (Active Server Pages) Internet recruitment activity (Word).

2000-2001

Philips Semiconductors BV

European Foundation for Quality Management document for Philips worldwide.

1998-2000

Proteus Software

Managed and developed a major Master / 18-Slave Help system for UNIX ERP (Enterprise Resource Planning) suite, software supply and training.

1998-2001

Lincoln

Intranet of policy information and on-line advice for financial call centre. (Word, HDK).

2000

NESTA

User guide for JD Edwards Award Management system of National Lottery (Word).

1998

Alcatel

UNIX middleware documentation for telecoms software (France: Interleaf, RoboHelp).

1998-2000

Druid, Hitec, Lincoln, Volvo

Training in the use of the Help Authoring Tool HDK; Druid Intranet.

1998

Data General, ING Barings

On-line Help for the marketing and sales database of a hardware vendor; Intranet.

1997-8

EFG Private Bank

On-line Help and training for a Sybase relational Private Client marketing database.

1997

Integrated Sales Systems

On-line Help systems for core software and functional specifications.

1996-1997

BAA

On-screen information system for procurement management.

1994-1996

Bovis Construction

User manuals for contracting and construction management systems, on-line Help, templates for purchasing, proposal standards (Word, HDK).

1995

LQHT Housing Trust

User guide (Ventura) and training courses for an Informix database system.

1990-1993

Milk Marketing Board

User guides and reference manual (Ventura) for collections, deliveries and payments systems. Outplacement training for marketing staff.

1989-1990

Earls Court & Olympia

Project management and development of User guides, training materials and presentations (Ventura).