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Procedures

Procedures

Handy checklists and flowcharts help the user with complex procedures

Even in the most creative of environments there are procedures. The effective communication of what they are and why they are essential can make the difference between an average and a top performing company. They must be professional and attractive to persuade your staff to use them!

Procedures can be anything from the strategic to the day-to-day business.

  • Business policies and procedures
  • Accounting and IT practices and compliance, for example, Sarbanes-Oxley (see Sarbanes-Oxley).
  • Expense rules
  • Client management & billing
  • Customer servicing
  • Staff policies and procedures
  • Company car documentation
  • Tender documentation
  • Maintenance

CHL has produced business procedure documentation for a computer manufacturer, a hardware distributor, an electronic top-up service company, consultancies and a major European air navigation organization.

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