Liz Joynes

You can download Liz’s CV from the Download section

Name

LIZ JOYNES, MISTC

Address

1, Hoffmann Gardens, South Croydon, CR2 7GE

Tel.

020 8657 0541/07952 889187

Email

liz @miracledata.co.uk

Nationality

British

Availability

March 2007

I have extensive experience in all aspects of technical communication, including:

• Producing user documentation, procedures, courseware and on-line documentation
• Training bespoke systems and Microsoft Office products
• Designing web sites

For the last six years I have used Information Mapping techniques exclusively when designing and developing user documentation and courseware.

I am a member of the Institute of Scientific and Technical Communicators.

Areas of Competence

Accounting

Sage Sovereign

Connection Applications

Microsoft Outlook; Lotus Notes

Desktop Publishing

FrameMaker 6.0; Webworks Publisher; PageMaker; Interleaf

Document Delivery Tools

Adobe Acrobat

Document Types

Brochures; User Guides; Reference Manuals; Procedures Manuals; Installation Guides; Operator Guides; Proposals/Tenders; Training Courses; Functional Specifications; Templates; Self-paced Training Manuals; On-line Help Systems; Web Sites

ERM Systems

PeopleSoft HR, Financials, and Supply Chain; OLAS

Graphics Packages

.NET Visio; Photoshop; Paintshop Pro; CorelDraw

Help Tools

Robohelp

Industry Sectors

Digital Television; ERM/Financial; IT; Petrochemical; Retail; Ship Classification; Transport/Shipping; Telecommunications

Mark-up Languages

HTML, XML

Operating Systems

Windows XP; Unix

Presentation Software

PowerPoint

Project Management

Microsoft Project

Relational Databases

Microsoft Access; Informix, Oracle

Single Sourcing

AuthorIT; Xait Porter

Spreadsheet

Microsoft Excel

Version Control Software

Continuus

Web Authoring

Netscape Composer; NetObjects Fusion; FrontPage; Dreamweaver, Fireworks

Word Processing

Microsoft Word

Courses

October 1998

Information Mapping Seminar, run by TMS Ltd.

September 1999

Introduction to NetObjects Fusion, run by Red Leaf Ltd.

October 2005

Xait Porter Training, run by Xait Ltd.

Work Experience

Nov. 2006 to Feb. 2007

Malden Electronics Ltd., 2, High Street, Ewell, Surrey, KT17 1SJ
Contract Technical Writer
I was engaged on a short-term contract to develop documentation for MultiDSL
, a server that controls test nodes to measure the transmission quality of communications networks and devices, and its associated products.
To date I have developed an on-line help system and a number of Getting Started Guides.

Sept. 2005 to Oct. 2006

AMEC Oil and Gas Ltd. 76-78 Old Street, London EC1V 9RU
Contract Technical Writer
I returned on a long-term contract to develop training material and deliver training courses for Xait’s Porter, a collaborative document production tool with a global roll-out.
I also developed procedures, FAQs and in-house magazine articles.
I worked on a number of bids in Word 2003 and Porter, using Information Mapping techniques

May to June 2005

AMEC Oil and Gas Ltd. 76-78 Old Street, London EC1V 9RU
Contract Technical Writer
I was engaged on a short-term contract for the Proposals Department, working on an oil and gas-related bid for the Middle East.

Nov. to Dec. 2004

Kaleidoscope Corporate Computer Training, Bracondale,
1, Fairmile Lane, Cobham, Surrey, KT11 2DL
Contract Technical Writer
I was engaged on a short-term contract at British Petroleum, Sunbury, assisting in the development of documentation for a world-wide Windows XP desktop roll-out project.

Dec. 2003 to June 2004

3di Information Solutions Ltd, Ripley, Surrey GU23 6AF
Contract Reviewer
Home-based, I worked on a project for RS Components.
Using Word 2002, editors combined individual products into ranges and decided how best to organise the product information for inclusion in the catalogue.
I wrote procedures for the editors to follow, reviewed the editors’ work and signed off the ranges on behalf of 3di.
The project ended successfully mid-June 2004.

Jan. 2003 to Nov. 2003

Gazelle Training, Cobbsthorpe Villas, London SE26
Contract Training Consultant
Working on- and off-site at Lloyd’s Register Fenchurch Street, London EC3, my responsibilities included:

• Writing a training course on hull repair, inspection and maintenance
• Creating a training program for a fuel testing system
• Re-designing a training package for ship design software that allows naval architects and plan approvers to check that their planned designs conform to Lloyd’s Register Rules and Regulations for the Classification of Ships
• Writing procedures for security officers on board ship and in harbour
• Assisting in the creation and implementation of documentation standards.
• Monitoring document review and approval
• Estimating documentation projects

Jan. 2000 to Nov. 2002

Canal+ Technologies, 34 Place Raoul Dautry, 75516, Paris Cedex 15
Contract Technical Writer
Responsibilities included:

• Acting as project manager for ‘head-end’ or broadcasting systems.
• Managing a number of documentation projects.
• Documenting a variety of applications associated with the development and broadcasting of applications for digital interactive television.
• Writing a training course and adapting and delivering a Train the Trainer course.
• Assisting in the creation and implementation of documentation standards.

Oct. 1998 to Nov. 1999

DHL Ltd. Hounslow House, 730 London Road, Hounslow Middx.
TW3 1PD
Contract Communications Consultant/Business Analyst

Nov. 1997 to Sept. 1998

Usertech, 6 Fine Way, Brentwood, Essex, CM14 4UU
Senior Consultant (Documentation and Training)

Jan. 1997 to Nov. 1997

Hammersmith and Fulham Council, 275 King Street, London W6 9LZ
IT Training Officer

Sept. 1995 to Sept. 1996

London Open College Federation, London EC1: Systems Officer

August 1994

DHL, Chiswick: Technical Writer (Short Contract)

Aug. 1979 to Aug. 1994

Continuous employment as a technical writer in the UK, France, Holland and Italy

Education & Qualifications

1994-1995

University of Greenwich, London: PGCE (FE) specialising in Modern Languages and Computer Literacy and Information Technology (CLAIT).

1975-1978

University of Manchester: BA Hons. French with Russian